Refund policy

We want you to feel confident when ordering from us. Because our products are skincare and personal care products, we have specific return requirements to protect product quality, safety, and hygiene.

15-Day Return Policy

You may request a return within 15 days of receiving your order.

To be eligible for a return, the product must be:

  • Unopened and unused
  • In its original packaging
  • In the same condition in which it was received
  • Accompanied by your order number or proof of purchase

For hygiene and product-safety reasons, opened, used, or partially used skincare products cannot be returned unless the product arrived damaged, defective, or incorrect.

To request a return, contact us at care@bontibella.com before sending your product back.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

For approved returns that are not related to a damaged, defective, or incorrect product, customers are responsible for return shipping costs.

Original shipping charges, if applicable, are non-refundable.

If you received a damaged, defective, or incorrect product, contact us and we’ll review the issue and provide an appropriate resolution at no additional cost to you.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If a product is damaged, defective, leaking, or different from what you ordered, contact us as soon as possible at care@bontibella.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Once we review the information, we’ll determine the appropriate solution, which may include a replacement or refund.

Non-Returnable Products

We cannot accept returns for:

  • Opened or used skincare products
  • Products with broken or removed seals, where applicable
  • Products not in their original condition or packaging
  • Products returned more than 15 days after delivery
  • Gift cards

Sale or promotional items are only eligible for return if they otherwise meet the return requirements above, unless the item was specifically marked Final Sale at the time of purchase.

Exchanges

We do not offer direct exchanges.

If you purchased the wrong product and it meets our return requirements, you may request a return within the 15-day return period and place a new order for the product you prefer.

Refunds

Once we receive and inspect an eligible return, we’ll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at care@bontibella.com.

U.S. Orders Only

We currently ship exclusively within the United States. Therefore, international and European Union return provisions do not apply to orders placed through our store.

Questions About a Return?

If you’re unsure whether your order qualifies for a return or refund, contact us at care@bontibella.com before sending anything back.